Frequently Asked Questions

Available payment methods are shown at checkout and may include debit or credit card, digital wallets such as Apple Pay, Cash on Delivery on eligible UAE orders, and Buy Now Pay Later with Tabby or Tamara where available.

Yes, for eligible UAE orders and locations. Any Cash on Delivery fee is displayed at checkout before you confirm your order. Cash on Delivery isn’t available for international orders.

Orders can be changed or cancelled only before they enter preparation or are dispatched. Contact customer care with your order number as soon as possible – once an order has shipped it must be handled as a return.

Yes. A confirmation email is sent after checkout. If it hasn’t arrived, check your spam folder and the email address used at checkout before contacting customer care. Please don’t place a duplicate order until you’ve confirmed the first one.

For UAE orders, displayed prices include applicable UAE VAT. Delivery charges, Cash on Delivery fees and any customs duties are shown separately at checkout.

DIID delivers across the UAE – including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain – to GCC countries such as Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, and to selected international destinations shown at checkout. We can’t deliver to P.O. boxes.

Orders are prepared within 1–2 business days. UAE Standard Delivery then takes 2–4 business days, Remote UAE Locations 3–5 business days, and UAE Express Delivery 1–2 business days where available. GCC delivery takes 4–7 business days and other international destinations 7–14 business days.

UAE Standard Delivery and Remote UAE Locations are AED 20. UAE Express Delivery is AED 35. GCC and international charges are calculated at checkout.

Yes. Once your order is dispatched you receive a shipping confirmation with a tracking link. Allow up to 24 hours for tracking to become active. See Order Tracking.

You may request a return within 14 calendar days from the date your order was delivered, provided the item meets the return conditions in our Returns & Refunds policy.

Each UAE order includes one complimentary return or size-exchange collection. Additional collections for the same order may carry a fee, which we confirm before arranging it. Faulty, damaged or incorrect items are always collected free of charge.

Items must be unworn, unused and unwashed, free from perfume, make-up or marks, with all original tags, packaging and dust bags. Shoes should be tried indoors on a clean surface and returned in their original box.

For hygiene, safety or personalisation reasons DIID can’t accept returns of underwear, lingerie or bodysuits; swimwear with a removed hygiene seal; earrings or other pierced jewellery; opened hosiery; opened beauty products or fragrances; personalised or made-to-order items; gift cards; or items marked Final Sale – unless the item is faulty, damaged or incorrect.

Refunds are issued to the original payment method once the return passes inspection, normally within two business days of inspection. Your bank may take a further 5–14 business days. Cash on Delivery orders are refunded by UAE bank transfer or DIID store credit.

Compare your body measurements with the DIID Size Guide, then check the fit notes on the product page. Product-specific guidance always takes priority over the general chart.

Choose the smaller size for a closer fit and the larger size for a more relaxed fit. For non-stretch fabrics and pointed shoes, choose the larger size.

We photograph every piece under consistent lighting, but screens vary. The colour name and description on the product page are the most reliable reference.

No. You can check out as a guest. A DIID account lets you track orders, save addresses and re-order more quickly.

Personal information is handled in line with the DIID Privacy Policy, which explains what we collect, why, who it is shared with and how to exercise your privacy rights.